Solution Planet LLC ("we", "us", "our") operates this website and provides large‑scale AV solutions, equipment rentals, technical support, and digital services. This Privacy Policy explains how we collect, use, share, and protect your personal information.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Data Controller
The data controller responsible for your personal information is:
Solution Planet LLC
11801 Pierce St, Ste 200
Riverside, CA 92505
United States
Email: info@solutionplanetusa.com
Information We Collect
We collect the following categories of personal data:
Account & Identity Data
- Name, email address, phone number
- Company name and job title (if applicable)
- Account credentials (if you create an account)
- Profile information and preferences
Order & Transaction Data
- Service requests, quotes, and order details
- Payment information (processed securely by third-party processors; we do not store full card numbers)
- Billing and shipping addresses
- Transaction history and invoices
- Purchase preferences and service history
Project & Service Data
- Venue information, event dates, and audience size
- Technical requirements and specifications
- Site surveys, CAD layouts, and project documentation
- Communications regarding projects and services
Digital Product Data
- Download history and license keys (if applicable)
- Activation records and usage data
- Digital product preferences
Communication Data
- Email correspondence
- WhatsApp messages and chat history
- Support tickets and customer service interactions
- Feedback, reviews, and survey responses
Device & Technical Data
- IP address, browser type, and device information
- Operating system and screen resolution
- Website usage data, pages visited, and time spent
- Referral sources and search terms
- Cookie identifiers and tracking technologies
Marketing & Preference Data
- Marketing communication preferences
- Newsletter subscriptions
- Event attendance and engagement data
Sources of Data
We collect personal data from the following sources:
- Directly from you: When you contact us, request quotes, place orders, create accounts, or communicate with us
- Automated collection: Through cookies, web beacons, and similar technologies when you visit our website
- Third parties: Payment processors, analytics providers, social media platforms (if you interact with us there), and business partners who refer you to us
- Public sources: Publicly available business information and professional directories (for B2B services)
How We Use Information
We use your personal data for the following purposes and lawful bases:
Service Delivery (Contract Performance)
- Process orders, provide quotes, and deliver services
- Manage accounts, transactions, and customer relationships
- Coordinate on-site installations and technical support
- Deliver digital products and manage licenses
- Handle returns, refunds, and customer service requests
Legal & Compliance (Legal Obligation)
- Comply with tax, accounting, and regulatory requirements
- Respond to legal requests, court orders, and government inquiries
- Enforce our Terms of Service and protect our legal rights
- Maintain records as required by law
Business Operations (Legitimate Interests)
- Improve our website, services, and user experience
- Conduct analytics and market research
- Prevent fraud, abuse, and security threats
- Manage business operations, logistics, and supplier relationships
- Ensure safety and compliance at events and installations
Marketing (Consent / Legitimate Interests)
- Send marketing communications (with your consent or where permitted by law)
- Personalize content and recommendations
- Run promotional campaigns and events
- You may opt out of marketing at any time
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy:
- Account data: While your account is active and for 3 years after closure
- Transaction records: 7 years (for tax and accounting compliance)
- Service & project data: Duration of the project plus 5 years for warranty and legal purposes
- Marketing data: Until you opt out or withdraw consent
- Legal holds: Extended retention if required by law or ongoing litigation
After retention periods expire, we securely delete or anonymize your data.
Security
We implement reasonable technical and organizational measures to protect your personal data:
- Encryption in transit (SSL/TLS) and at rest for sensitive data
- Secure payment processing through PCI-compliant providers
- Access controls and authentication measures
- Regular security assessments and updates
- Employee training on data protection
No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of account credentials.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
General Rights
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (subject to legal obligations)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Restriction: Request restriction of processing in certain circumstances
- Withdraw consent: Withdraw consent for processing based on consent
- Opt-out: Unsubscribe from marketing communications at any time
State-Specific Rights (California, Virginia, Colorado, etc.)
If you are a resident of certain U.S. states, you may have additional rights under state privacy laws (e.g., CCPA/CPRA, VCDPA, CPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (with exceptions)
- Right to opt-out of the sale or sharing of personal information
- Right to non-discrimination for exercising privacy rights
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information (where applicable)
To exercise any of these rights, contact us at info@solutionplanetusa.com. We will respond within 30-45 days as required by applicable law. We may verify your identity before processing requests.
Children's Privacy
Our services are not intended for individuals under the age of 13 (or 16 in the EU/UK). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.
International Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses approved by data protection authorities
- Certification under recognized privacy frameworks (e.g., EU-U.S. Data Privacy Framework)
- Other legally recognized transfer mechanisms
Do Not Sell or Share My Personal Information
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising (as defined under CCPA/CPRA).
If you are a California resident and wish to opt-out of any future sale or sharing of personal information (should our practices change), you may contact us at info@solutionplanetusa.com.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending an email notification (for significant changes)
- Displaying a notice on our website (for substantial changes)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Solution Planet LLC
11801 Pierce St, Ste 200
Riverside, CA 92505
United States
Email: info@solutionplanetusa.com
For privacy-related requests, please include "Privacy Request" in the subject line and specify the nature of your request.
Related Policies: Please also review our Terms of Service and Refund Policy.
