Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services provided by Solution Planet LLC ("we", "us", "our"). By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our website or services. These Terms constitute a legally binding agreement between you and Solution Planet LLC.

1. Acceptance & Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years old (or the age of majority in your jurisdiction)
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations
• All information you provide is accurate, current, and complete

If you are using our services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

2. Accounts

Account Creation

You may be required to create an account to access certain services. When creating an account, you must:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access or use
• Accept responsibility for all activities under your account

Account Security

You are responsible for:

• Keeping your password confidential and secure
• Using a strong, unique password
• Not sharing your account with others
• All activities that occur under your account

Prohibited Activities

You may not:

• Create multiple accounts to circumvent restrictions or fees
• Use another person's account without authorization
• Impersonate any person or entity
• Provide false or misleading information

3. Orders & Pricing

Quotes & Estimates

All quotes and price estimates are:

• Valid for the period specified (typically 30 days)
• Subject to site survey and confirmed scope
• Estimates only; final pricing may vary based on actual requirements
• Subject to availability of equipment and personnel

Order Confirmation

Orders are confirmed when:

• You accept a written quote or proposal
• Required deposit is received (if applicable)
• We send you a written confirmation

Pricing

All prices are:

• In U.S. dollars unless otherwise stated
• Exclusive of taxes, shipping, and applicable fees unless specified
• Subject to change without notice until order confirmation
• As displayed on our website or in written quotes

Taxes

You are responsible for:

• All applicable sales, use, value-added, or similar taxes
• Taxes based on your location and the nature of the transaction
• Providing accurate tax information for invoicing

4. Payments & Billing

Payment Terms

Unless otherwise agreed in writing:

• Services: 50% deposit to schedule, balance due before service start or delivery
• Digital products: Full payment required at time of purchase
• Rentals: Deposit plus rental fee, with security deposit as specified

Payment Methods

We accept:

• Credit and debit cards (processed securely by third-party processors)
• Bank transfers and wire transfers (for large orders)
• Other payment methods as agreed in writing

Payment Authorization

By providing payment information, you:

• Authorize us to charge the specified amount
• Represent that you are authorized to use the payment method
• Agree to pay all charges incurred under your account

Late Payments

Late payments may:

• Accrue interest at the maximum rate permitted by law
• Result in collection costs and fees
• Lead to suspension or cancellation of services
• Affect future order eligibility

Chargebacks

If you initiate a chargeback or dispute a payment:

• We may suspend or terminate your account
• You may be liable for chargeback fees
• We reserve the right to dispute invalid chargebacks
• Please contact us first to resolve payment issues

5. Digital Goods & Licensing

Delivery

Digital products (software keys, downloads, licenses) are typically delivered:

• Immediately upon payment confirmation
• Via email or through your account dashboard
• Subject to availability and verification

License Terms

Unless otherwise specified:

• Digital products are licensed, not sold
• Licenses are non-transferable and for personal or business use as specified
• You may not resell, redistribute, or share license keys without authorization
• Region locks and activation requirements must be respected

Activation & Use

You are responsible for:

• Activating products within any specified time limits
• Ensuring compatibility with your systems
• Backing up license keys and activation codes
• Complying with third-party software terms and conditions

All Sales Final

Digital products are generally non-refundable after delivery/activation, except as specified in our Refund Policy. Once a key is activated or a download is accessed, refunds are typically not available.

6. Services

Service Delivery

We provide AV solutions, technical support, consulting, and related services. Service terms include:

• Services will be performed with reasonable skill and care
• Timeline estimates are best efforts, not guarantees
• Client must provide necessary access, information, and cooperation
• Changes to scope may result in additional fees and delays

Remote Support & Consulting

For remote support and consulting services:

• Services are provided on a best-efforts basis
• We do not guarantee specific outcomes or results
• Client is responsible for implementing recommendations
• Time-based services are billed in minimum increments as specified

Client Responsibilities

You must:

• Provide accurate information and requirements
• Grant necessary access to systems, venues, or equipment
• Obtain required permits, approvals, and venue access
• Ensure adequate power, internet, and infrastructure
• Comply with safety requirements and venue rules

7. Rentals & Equipment

Rental Terms

Equipment rentals are subject to:

• Rental period as specified in the order
• Security deposit or credit hold (refundable if equipment is returned in good condition)
• Delivery and pickup terms as agreed
• Proper use and care requirements

Client Responsibilities

You are responsible for:

• Venue access, power, and permits unless otherwise agreed
• Proper use of equipment in accordance with instructions
• Protecting equipment from damage, theft, or loss
• Returning equipment in the same condition (normal wear excepted)

Damage & Loss

If equipment is damaged, lost, or stolen due to misuse or negligence:

• You may be charged for repair or replacement costs
• Charges will be based on fair market value or repair costs
• Security deposit may be applied to cover damages
• Normal wear and tear is expected and not charged

Additional Fees

Additional fees may apply for:

• Overtime, rush changes, and extended rental periods
• Additional consumables or accessories
• Late returns or failure to return equipment
• Special handling or delivery requirements

8. Refunds & Returns

Our refund and return policy is detailed in our Refund Policy. Key points:

• Digital products are generally non-refundable after delivery/activation
• Services may be refundable if work has not started, subject to terms
• Rentals may be subject to cancellation fees
• Refund requests must be made within specified time windows

Please review our Refund Policy for complete details, eligibility criteria, and the refund request process.

9. Prohibited Use

You may not use our website or services to:

• Violate any applicable laws, regulations, or third-party rights
• Engage in fraud, abuse, or deceptive practices
• Transmit viruses, malware, or harmful code
• Interfere with or disrupt our services or systems
• Attempt unauthorized access to accounts, systems, or data
• Resell or redistribute digital products without authorization
• Use automated systems to scrape, crawl, or extract data
• Impersonate others or provide false information
• Harass, threaten, or harm others
• Violate intellectual property rights

Violations may result in immediate termination of your account and services, legal action, and liability for damages.

10. Warranties & Disclaimers

Service Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• Equipment will be in working condition at time of delivery
• We will comply with applicable safety standards

Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• No guarantees of outcomes: We do not guarantee specific results, outcomes, or performance levels
• As-is digital products: Digital products are provided "as-is" without warranties of any kind
• Third-party services: We are not responsible for third-party services, software, or platforms
• No implied warranties: We disclaim all implied warranties, including merchantability and fitness for a particular purpose
• Force majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Cap on liability: Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid to us in the 12 months preceding the claim, or $1,000, whichever is greater
• No indirect damages: We are not liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost data, or business interruption
• Exclusions: This limitation does not apply to (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) any liability that cannot be excluded by law

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Solution Planet LLC, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our website or services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your negligence or willful misconduct
• Content or information you provide to us

13. Intellectual Property

Our Property

All content, materials, designs, software, trademarks, and intellectual property on our website and in our services are owned by or licensed to Solution Planet LLC. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, adapt, or create derivative works
• Use our trademarks or logos without authorization
• Reverse engineer or decompile our software

Your Content

If you provide content, feedback, or materials to us:

• You retain ownership of your intellectual property
• You grant us a license to use, modify, and display such content for service delivery
• You represent that you have the right to grant such license

14. Third-Party Services & Links

Our website and services may include:

• Links to third-party websites or services
• Integration with third-party platforms (payment processors, analytics, etc.)
• Third-party software or services provided as part of our offerings

We are not responsible for:

• The content, privacy practices, or terms of third-party services
• The availability, functionality, or security of third-party services
• Any losses or damages arising from your use of third-party services

Your use of third-party services is subject to their respective terms and conditions.

15. Termination

Termination by You

You may stop using our services at any time. You may request account deletion by contacting us. Note that:

• Some data may be retained for legal or accounting purposes
• Ongoing service contracts may have cancellation terms
• Outstanding payments remain due

Termination by Us

We may suspend or terminate your account or access to services immediately if:

• You violate these Terms or our policies
• You engage in fraud, abuse, or illegal activity
• You fail to pay amounts due
• We are required to do so by law
• We discontinue the service (with reasonable notice when possible)

Effect of Termination

Upon termination:

• Your right to use our services ceases immediately
• We may delete your account and data (subject to retention requirements)
• Outstanding obligations remain in effect
• Provisions that by their nature should survive will survive

16. Dispute Resolution

Informal Resolution

Before initiating formal proceedings, you agree to contact us at info@solutionplanetusa.com to attempt to resolve disputes informally. We will make good faith efforts to resolve disputes within 30 days.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.

Jurisdiction & Venue

Any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Riverside County, California. You consent to the personal jurisdiction of such courts.

Class Action Waiver

You agree that any disputes will be resolved individually, not as part of a class, collective, or representative action.

If you are located outside the United States, local laws may apply, and you may have additional rights. Nothing in this section limits your rights under applicable consumer protection laws.

17. Changes to Terms

We may modify these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on this page with a new "Last updated" date
• Sending an email notification (for significant changes)
• Displaying a notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services.

For existing service contracts, the Terms in effect at the time of contract formation will govern that contract, unless both parties agree to updated Terms.

18. Contact Us

If you have questions about these Terms, please contact us:

Solution Planet LLC

11801 Pierce St, Ste 200

Riverside, CA 92505

United States

Email: info@solutionplanetusa.com